Support

Questions people ask

Where is my data?

Your health record stays on your iPhone. Core tracking needs no account. Purchases, opt-in analytics and the restricted research pilot use the services described in our privacy policy. Sharing or exporting creates a copy at the destination you choose.

I got a new phone. How do I move my record?

On the old phone: Settings → Your data → create an archive with photos. Send the file to the new phone with AirDrop or Files. On the new phone, open Delty and choose Restore from an archive on the Welcome screen. Settings also has a "Moving to a new phone?" row with these steps.

I lost my phone. Is my record gone?

Recovery depends on whether you have an exported archive or a usable device backup. Delty cannot retrieve a server copy of your health record. Delty keeps a private daily restore point on the phone itself, but not off it. Make an archive occasionally and keep it where you keep your other files.

Does Delty tell me what to take?

No, and it never will. It records what you already do. Keep the instructions you received with your routine. Ask your prescriber or pharmacist about amounts and administration.

Why can I not send my record to iCloud?

Delty does not offer automatic cloud sync for your health record. Export an archive from Settings and keep it in a location you trust; each exported copy needs its own protection.

What is free and what is Pro?

Free: unlimited logging, reminders, check-ins, measurements, Apple Health import, archives, vial records, and your first visit summary export. Your first photo comparison is also free. Pro adds further photo comparisons, DELTY Replay, unlimited visit summaries and photo shares. Annual with a free trial, or weekly with no trial; cancel anytime in your Apple subscription settings.

I recorded a dose by mistake.

Tap Undo on the confirmation, or open Track and correct today's entry. Undone doses keep a dated receipt so the record stays honest.

Reminders are not arriving.

Reminders are configured in the routine builder; delivery needs iOS notification permission. Settings → Reminders shows both. If notifications are off, Open Settings takes you to the iOS switch.

I want my analytics data deleted.

Analytics are off unless you turned them on, and never contain health data. To delete what was sent, email us with the reference shown in Settings → Privacy.

I paid and it still says Free.

Settings → Your plan → Restore purchases, on the same Apple account that paid. If it still shows Free, email the date on Apple’s receipt (not the receipt itself) and the build number from the bottom of Settings.

I want a refund, or to cancel.

Apple handles every App Store refund: reportaproblem.apple.com, sign in, choose Delty. We cannot issue or see refunds. Cancel in iOS Settings → Apple ID → Subscriptions; access runs to the end of the paid period.

A reminder I tapped after midnight went to the wrong day?

It goes to the evening it was for. A reminder tapped within twelve hours of delivery records to the day it was delivered on, and the receipt names that day. Older than that, it records to today.

The amount I typed shows differently.

The record keeps every digit you type (0.0005 stays 0.0005). A comma is read as a decimal point. Weight is stored in the unit you chose; changing units converts the display, never the stored value. If a number looks wrong, email exactly what you typed and what you see.

How do face blur and plain background work?

Both run on your phone with Apple’s Vision framework; nothing is uploaded. If no face is found, the card says so and the photo is shown as it is. A Replay cannot be shared under the blur switch until you choose to include any unedited frames.

How do I delete everything?

Settings → Your data → Delete everything removes the record, photos, restore points and the analytics identifier from your phone. Archives and share cards you sent elsewhere are yours to delete. The subscription is Apple’s and stays with your Apple ID.

Something is broken.

Email the steps you took and what you expected. Bugs get fixed in the next update and you will hear back when it ships.

Legal

Privacy policy · Terms

Delty is for personal record-keeping. It is not a medical device and does not diagnose, treat, cure or prevent any condition. Talk to your healthcare provider before making medical decisions.